Spa Etiquette

At Glo de Vie Med Spa, we strive to offer our clients first class customer service with every visit.  Learn more about how to enhance your experience below:

Your Appointment

If you are a first-time client new to our medical spa, we ask that you arrive 15 minutes prior to your prescheduled appointment time in order to complete the required medical history and consent paperwork.  If you are running behind on time for your appointment, we ask you to contact the medical spa directly, so we may alert your provider in advance.  If you are late, we will try to accommodate your service as scheduled, however may need to reschedule your appointment to another provider if available or at a different day for you to receive your full treatment for optimal results.

Cancellations

To assist us in in maintaining a high level of quality service and meeting the needs of our client schedules, Glo de Vie Med Spa requires a valid credit card on file to ensure against cancellations made less than 24 hours before your scheduled appointment.  Your credit card number is secure and will be kept in your HIPAA safe electronic client profile.  If you do not attend or cancel your scheduled service less than 24 hours before your appointment, the full-service fee will be charged to your credit card on account.  If you purchased a package, (ex. Exilis) the treatment will be deducted from your series accordingly.  If we can fill your appointment time you will not be charged.

Confidentiality

The confidentiality of your personal information is important to us. At Glo de Vie, our privacy practices in our medical spa safeguards the proper use and non-disclosure in all aspects of your care.

Product Returns

We gladly accept skin care product returns within 30 days of purchase for a full in-house credit placed on your client account.

Payments

All payments are required in full at the time of service or product purchase.  We gladly accept payment in the form of cash, check or credit card (VISA, Mastercard, Discover or American Express).

Gift Cards

Gift cards are available in any denomination.  Our electronic software program does not allow tracking of gift card numbers or remaining dollars; therefore, a physical copy must be presented at time of redemption.

Gratuity

We kindly accept gratuity in the form of cash, check, credit card or Venmo for any service provider.  Leaving a gratuity is based solely on the discretion of the client.

Glo de Vie is proud to offer laser hair removal treatment at our North Raleigh med spa. We also serve clients from Raleigh, Cary, Durham, Wake Forest, Chapel Hill and surrounding areas of NC.